by John Stucky
Why would your company want to implement new ERP software? John Stucky is here with the answers in this new blog and video series. Today, we discuss Reason #2 - Loss of Customer.
#2 Loss of Customer
Have you recently lost a customer or opportunity? This is not a comfortable situation for everyone. We've all been there--I've been through it myself. The real question you have to get to the bottom of is why. What happened? What caused it? And why didn't we do something sooner to prevent it?
We've worked with companies in the past who have dealt with this situation, and here are a few of the common factors they’ve shared with us:
· Inaccurate or slow information leads to reduced service and lower quality.
· Commitments made to customers are simply not being kept.
· Customer feedback does not get processed quickly enough and get into the right hands for somebody to do something about it.
Stay tuned for my next post when we discuss Reason #3: Unexpected Result.
TrinSoft exists to help companies use technology to be more efficient and profitable. I'm willing to answer any questions you may have, and talk through options and best practices. Send me an email. I’ll respond promptly.
Miss Reason #1? Read it now.
Download the "Top 6 Reasons You Should Consider a New ERP Solution" whitepaper.